Is Bullion By Post Authentic? – A Legit or Scam Review

Navigating the vast sea of metal industry providers can be daunting. With so many choices, where should you invest your trust and money? Let me guide you with a candid look at Bullion By Post Company. By this end, you'll have clarity, empowering you to decide if this company aligns with your investment goals.

Diving Deep into Bullion by Post's Background

Since its inception in 2009, Bullion By Post (BBP) has carved a niche in the precious metal sector. They offer services dedicated to trading precious metals, whether in bullion or coin form. Whether you're looking to buy, sell, or park your investment, they've got you covered.

Navigating the Company's Operations

BBP prides itself on an intuitive, straightforward approach. Initiating your journey begins with creating an account, a process wrapped up in under five minutes. Once done, it grants you access to their official portal, where you're spoilt for choice with an array of metals differing in type and dimensions. After picking your desired metal, all that's left is to settle the listed price. Whether you'd like BBP to be safe, keep your acquisition, or wish for doorstep delivery, the choice is yours. And when you're ready, selling the metal back to BBP or scouting for more lucrative offers elsewhere is always an option.

Delving into Customer Assistance

Given its pivotal role in digital enterprises, I opted to shine the spotlight on customer assistance immediately. Piecing together feedback from various trustworthy sources, BBP falls slightly short in this domain. A common grievance centers on the lag in the company's responses.

Moreover, their website lacks a real-time chat feature. Your only recourse is reaching out via email or a phone call. A live chat function is a must-have for digital operations, marking a slight oversight by BBP. Yet, on the brighter side, the quality of assistance is commendable once you get through. Most users tip their hats with a glowing five-star review for the support they received, suggesting that while getting in touch might take a tad longer, the ensuing service rarely disappoints.

Professionalism

Undoubtedly, Bullion By Post exudes professionalism in every facet. Timely deliveries, glowing customer feedback, and the company's core foundations speak volumes. While customer support may be their Achilles' heel, it's an area with room for growth.

How Do Their Rates Stack Up?

Prices at Bullion By Post lean towards the pricier side when pitted against rivals. Silver Britannia coins have a notable 16% price bump, while Gold Britannia coins sit at a 5% premium compared to market averages.

Surprise Fees in the Mix?

Unseen fees can blindside customers, often going unnoticed. Refreshingly, Bullion By Post operates with transparency. Every price is upfront on their platform, ensuring you only part with the initially quoted amount. Should there be any shifts in pricing, they keep you in the loop before finalizing the transaction. This transparency is a commendable feature of the firm.

Payment Options

Rest assured, when it comes to payment security, BBP doesn't falter. Your transactions are shielded with options like debit cards, credit cards, and direct bank transfers. Not only are the processes safeguarded, but your details remain confidential. Plus, facilitating payments or receiving funds for your items is straightforward.

Is Their Refund Process Straightforward?

When transacting with BBP, accuracy is vital. Their reimbursement procedures lean on the stringent side. When refunds are processed, it's often at your expense, with the original metal value occasionally dropping sans justification.

How Do They Operate?

Many overlook the operational aspect of a company, but it's paramount. While I couldn't directly liaise with a BBP representative and found no details on their site, customers' feedback shed some light on their modus operandi.

A patron mentioned their operational approach feels a touch archaic. One needs to mail a physical letter to the firm in case of grievances. Addressing concerns can become drawn out as multiple departments come into play. Given today's digital world, where swift emails or virtual meetings are norms, this older method can irk quite a few clients.

Nations Catered to by Bullion By Post?

Renowned in the UK, BBP has roots deep in various European countries, including Spain, Belgium, Austria, Croatia, France, and Sweden. They also have a presence outside the EU, although the terms differ.

How Prompt Is Their Delivery?

Trust me when I say Bullion By Post excels in their delivery mechanism. They typically dispatch your order by the next day. Many customers appreciate a swift 24-hour delivery, and that's what BBP delivers. If there are hiccups, they're quick to notify their patrons. Sometimes, they even manage same-day deliveries.

What's Their Preferred Delivery Method?

Primarily, BBP sends out products via Royal Mail or UPS. Feedback about UPS has been positive, always punctual, and efficient. However, there've been murmurs about Royal Mail's delivery, especially concerning ID checks. So, thinking of your next purchase with BBP? UPS may be the wiser choice.

How's Their Order Tracking?

Once you order with Bullion By Post, they dispatch tracking details. If these details still need to be included, it's best to contact their team. The consistently positive feedback suggests customers find it easy to monitor their packages, demonstrating BBP's dedication.

Any Discounts from BBP?

Indeed, BBP's singular discount offer is quite the talk among its clientele. Purchase over £250 and receive a complimentary 1oz Silver Britannia. Even budding investors can tap into this offer.

Do They Keep Customers Informed?

Numerous insightful articles are penned by Bullion By Post, offering a roadmap for newcomers in the precious metals realm. They also send articles directly to their clients, ensuring they stay in the loop about market fluctuations. It's a commendable move by BBP.

How about Novice Investors with BBP?

They're welcome. A prevalent myth is that only the wealthy can tread in the precious metals waters. BBP encourages investors of every stature. With just £10, you can start your investment journey. They even offer metals that are pocket-friendly. For instance, silver at just £17.52 for an ounce. BBP's stellar customer service doesn't discriminate; everyone is valued equally.

Can I Include Metals in an IRA with BBP?

Some companies do permit metals in an Individual Retirement Account (IRA). Regrettably, this isn't a service Bullion By Post extends. If you're leaning towards retirement savings with them, it's best to scout other avenues.

Does BBP Store Metals?

You can entrust Bullion By Post with your metal, keeping it safely tucked away till you decide its fate. Their fortified vaults ensure your investments are shielded. But remember, there's a monthly storage fee of £10.

How Do They Approach the Buyback Concept?

A unique attribute of BBP is its buyback provision. While most in the industry don't entertain previously sold metals, BBP gladly does. This strategy is a win for those who purchase, store, and resell to BBP. Moreover, it acts as a safety net against potential rogue dealers and lets patrons wait for favorable selling conditions.

BBP's Shipping Protocols?

BBP stands out courtesy of its shipping policies. If you're in the European Union, shipping charges are on them! Plus, your shipment is insured, adding another layer of security.

What If I'm Outside the EU?

While its core operations lie in Europe, BBP doesn't exclude global customers. No matter your location, you can transact with them. Yet, noting the absence of EU-specific tax benefits and potentially extended delivery times for non-EU regions is pivotal.

Is BBP's Online Presence Genuine?

Navigating Bullion By Post's user-friendly website is a breeze. Besides its comprehensive features, it lacks a live chat function. The SSL certificate, provided by Starfield Technologies, Inc., is valid and signals the site's trustworthiness.

While many imitators try to replicate BBP's official website, always ensure you're on their genuine domain: https://www.bullionbypost.eu/. Not only is it a trusted source, but it's also a treasure trove of insights about the precious metals market. The site proudly displays live price feeds, historical performances, and neatly graphed price indices.

Ever seen Bullion By Post on TV? Their inaugural national TV advertisement aired in 2013, aimed primarily at female customers, crafted by a renowned London ad agency.

Honors and Recognitions

2013 was a landmark year for Bullion By Post, bagging the Top Financial Service Award at the eCommerce Awards and the eKomi Gold Seal of Approval for stellar customer service. Rob Halliday-Stein, the company's director, has also garnered several accolades, attesting to BBP's strong foothold in the finance and precious metal sectors.

Unboxing Experience

Packaging might be an overlooked aspect, but BBP takes it seriously. Their discreet packaging ensures that precious metals mailed to customers remain safe and incognito. Expect gold and silver coins to arrive in protective casings, with individual coins in beautifully designed capsules. Gold bars? They're nestled in custom wallets, and all bullion comes wrapped inconspicuously. With BBP, your treasures are in safe hands.

Inventory Insights

Reliability also hinges on product availability. At times, BBP's stock depletes, leading to customer grievances. Some customers feel restricted due to limited supply. Yet, back-ordered items typically land in your hands within days.

Account Safety

Be cautious; your account can be suspended if you breach BBP's guidelines or engage in dubious activities. A loyal BBP client shared an unsettling experience where his account was blocked after a delivery hiccup with Royal Mail. Ideally, support should've been extended instead of an account freeze.

Pandemic Performance

While numerous businesses crumbled during the pandemic, BBP stood resilient, albeit with a three-month delivery halt. Yet, their customer service took a hit. Remote working can't be an excuse for lapses in communication. With unreturned calls and recurring grievances, BBP must tighten its communication strategies.

Royal Mail Warning

Several grievances trace back to Royal Mail – from undelivered items and absent signatures to packages thoughtlessly left at doorsteps. If you're eyeing a purchase from BBP, UPS courier service is the safer bet to ensure your valuables reach you.

Feedback Corner

Several platforms, including Trustpilot and eKomi, host a myriad of customer reviews about BBP. Common complaints revolve around mail delivery issues, relatively higher prices, and the absence of a live chat feature. One grievance highlighted a failed delivery with no subsequent refund. While it's crucial to weigh these critiques, BBP's complaint count is significantly less compared to industry counterparts.

Constructive Feedback

BBP's clientele has proposed several enhancements, vital in highlighting areas for growth. Emerging currencies, like Bitcoin, beckon BBP's attention. While the company currently doesn't entertain these currencies, it's a space to watch. Feedback about the iOS app's payment limitations and desires for saved card details echo user convenience. An overwhelming consensus is clear: the website needs a live chat feature.

Exploring the Advantages and Drawbacks of Bullion by Post

Advantages

• Consistent pricing is a strong suit.

• Account setup is swift and hassle-free.

• Home delivery ensures timely receipt of your metal.

• Vital trustworthiness in the UK and throughout Europe.

• User-friendly website interface.

• Efficient support staff.

• Attractive buyback options.

• Smooth transaction process.

Drawbacks

• Limited product range.

• Slightly elevated pricing.

• Restricted delivery areas.

• Some notable customer grievances.

• Hesitation in adopting emerging digital currencies.

• A few areas for improvement in customer service.

• Absence of IRA service offerings.

Is 'Bullion By Post' Genuine or a Scam?

By this point, you should feel confident that BBP is a genuine entity, not a hoax. This company is krooted in Birmingham, UK, and has tangible premises and legitimate proprietors. It operates under the Jewellery Quarter Bullion Limited (JQB Ltd) umbrella and has lawfully functioned for over a decade.

Further cementing its reputation, BBP is an endorsed distributor for the Royal Mint, enhancing its market trustworthiness. Turning to reputable platforms for validation, Trustpilot bestows a commendable 4/5 rating on BBP. Simultaneously, its clientele rewards it with a 4.7/5 score on the company's site, showcasing overall satisfaction.

Final Verdict

Bullion By Post is a genuine entity, earning a 3.5/5 rating in my assessment. It could have touched 4/5 without customer feedback on their support. Still, rest assured, they maintain a commendable reputation.

This impartial overview provides a clearer picture of Bullion By Post. Ultimately, the decision to partner with them rests with you. It's always wise to dig deep and research thoroughly before committing to any investment venture. Both the precious metal and financial sectors necessitate well-informed decisions from their patrons.

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